Support

Contact

For any question, bug report or feature request, email support@omgains.app. Include your device model, your operating system version and the app version from the bottom of Settings if you are reporting a problem, as it helps us reproduce it faster.

Where is my data stored?

On your phone. Workouts, recipes, carts, history, your weight log and every photo live on the device, and no account is needed to use the app. Two features reach a server when you use them: the AI builders, and cloud backup once you switch it on. The Privacy policy spells out exactly what is sent and to whom.

How do I back up or move my data?

Cloud backup is the way, and it needs OMGains Pro and a sign-in with Apple or Google. Turn it on in Settings and your workouts, recipes, grocery carts and folders are backed up automatically and restored when you sign in on another phone. Progress photos, profile pictures, meal images, training history and your weight log are deliberately not backed up: they stay on the device only. There is no file export, so a phone you lose without backup on takes its photos and history with it.

What does OMGains Pro include?

Unlimited workouts, recipes and grocery carts instead of the free plan’s three, five and one; your full history in the charts and calendar instead of the last 90 days; cloud backup; the AI builders without needing credits; the nine milestone badges; and the gold accent. Prices are shown in the app in your local currency before you buy.

How do I cancel my subscription?

Subscriptions are billed by Apple or Google, so cancel in your store account settings: on iOS, Settings, your name, Subscriptions; on Android, the Play Store, your profile, Payments and subscriptions. You keep Pro until the end of the period you have already paid for. Deleting the app does not cancel anything. Refunds are handled by the store under its own policy.

I paid but the app still shows me as free

Open Settings, tap the OMGains Pro banner at the top, and use Restore Purchases at the bottom of that page. It re-asks the store. If it still does not appear, make sure the phone is signed in to the same Apple or Google account that made the purchase, then email us with the date and the store you bought from. Credit packs are consumable and cannot be restored this way, so tell us if that is what is missing.

What are AI credits?

Credits are a one-off alternative to subscribing: one credit is one generation from either builder, and they do not expire. They are spent only after your free generations are gone, and a subscription covers generations without touching them. Credits belong to the account that bought them, so sign in with Apple or Google to keep them if you reinstall or change phone. Because they are consumable, the store cannot restore them.

The AI builders are not working

Check that Allow sending data is on in Settings under AI features, since the builders stay unavailable while it is off. They also need a connection. If you have used your free generations, the app will offer a subscription or a credit pack. On Pro there is a limit of 15 generations a day and 50 a month, shared between the two builders.

Reminders are not firing

Reminders use local notifications, so make sure notifications are allowed for OMGains in your device settings, and that Focus or Do Not Disturb is not silencing them.

I deleted my data by accident

Data removed with Erase all data cannot be recovered by us, since we never had a copy. If cloud backup was on and you were signed in, sign in again on the same account and your workouts, recipes, carts and folders come back. Photos and history do not, because they were never uploaded.

How do I delete my account?

Open Settings, find your account under Cloud backup, and tap Delete account. It goes immediately, along with your backup and any unspent AI credits, and it cannot be undone. Everything on your phone stays where it is. If you would rather we did it, email support@omgains.app from the address you signed in with. Deleting your account does not cancel a subscription: cancel that in your store account.

The two nearby controls do less, and it is worth knowing which you want. Delete cloud backup removes your backed-up records from our servers but keeps the account. Erase all data clears everything on this phone and touches nothing on our side.